Cancellation and Refund Policy

Introduction

At Flighthelps, we aim to make your travel planning smooth and hassle-free. However, we understand that plans may change. This Cancellation and Refund Policy outlines the terms and conditions under which you may cancel or modify your bookings and request refunds.

Cancellation Policy

• Cancellation Requests: All cancellation requests must be made by contacting our customer support team. Cancellation terms depend on the airline's policies.
• Airline Charges: Airlines may charge cancellation fees depending on the fare type and booking class. These charges will be deducted from your refund amount.
• Flighthelps Service Fees: In addition to airline fees, Flighthelps may charge a service fee for processing cancellations. This fee will be communicated to you at the time of cancellation.
• Non-Refundable Tickets: Certain fares, including promotional and discounted tickets, may be non-refundable as per airline rules.

Refund Policy

• Processing Time: Refund processing timelines vary based on the airline and payment provider. Refunds typically take 7–14 business days but may take longer depending on the airline's policies.
• Payment Method: Refunds will be processed to the original payment method used during booking. Flighthelps is not responsible for delays caused by banks or payment processors.
• Partial Refunds: If only a portion of your booking is canceled, you may be eligible for a partial refund as per the airline’s rules.
• Refund Communication: Once your refund is processed, you will receive an email confirmation with details of the refunded amount.

Modifications to Bookings

• Change Requests: Changes to flight dates, times, or passenger details are subject to airline policies and fees. Contact us for assistance with modifications.
• Fare Difference: If your requested change results in a higher fare, you will be required to pay the difference. No refunds are provided for fare reductions.

Exceptions

• Force Majeure: In cases of unforeseen events like natural disasters, strikes, or government restrictions, cancellations and refunds will be handled as per the airline’s special guidelines.
• No-Show Policy: If you fail to check in for your flight, no refund will be provided unless otherwise stated by the airline.

How to Request Cancellations and Refunds

To request a cancellation or refund, please contact our customer support team:

Flighthelps Customer Support
Phone: +1(855)-353-6253
Email: info@Flighthelps.com

Policy Updates

This Cancellation and Refund Policy is subject to change. Any updates will be communicated through our website or via email. Please review this policy periodically for the latest information.